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Think beyond the robots
The successful integration of AI and IoT in manufacturing will depend on effective change management, upskilling and rethinking business models.
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Overview
Accelerate your modern customer and employee experience ecosystem
New technologies and the rise of AI have created new opportunities in customer experience (CX). This, along with the recognition of the positive impact optimized employee experience can have on CX, has motivated many businesses to transform their contact center operations to a hybrid working model.
Harness the capabilities of AI- and cloud-enabled EX and CX when your partner with us to migrate to the cloud and optimize your infrastructure and technologies. We’ll work with you to design and manage a connected customer experience ecosystem that delivers value to your customers, employees and enterprise.
Services
We’ll help guide you through the new world of intelligent CX and EX
We provide an end-to-end solution using leading technologies and services that enable collaboration and optimize experiences for your customers and employees.
Customer experience
We help businesses create meaningful customer experiences by putting people at the center of the process. We do this by using automation to create optimized customer journeys and choice, and by providing personalized and intuitive experiences across a multitude of channels.
- Advisory services: deliver greater value and better experiences in complex environments
- Cloud-native services: communication services to meet all CX requirements
- Managed services: simplify daily operations and enhance business and technology capabilities
- Cloud-based contact center solutions: future-proof and accelerate the transformation of your customer engagement experiences
Employee experience
Empower your people with hybrid-work friendly solutions. We can help you connect employees wherever they are, whenever they work, so that collaboration and communication become pillars of your distributed workforce, enabling effective teamwork through smooth workflows.
Remove technology silos and simplify multivendor integration on leading collaboration platforms through our flexible hybrid workplace solutions. We deliver bespoke design, deployment and architecture services that streamline your digital transformation and enable meaningful employee engagement.
Our hybrid workplace solutions include:- Frictionless experiences with hybrid workstyles
- Secure-by-design solutions so your people can work from anywhere
- Migration of cloud collaboration capabilities
- Application and network modernization
Intelligent meeting spaces
To deliver inclusive, reliable meeting experiences, intelligent solutions need to enable full participation wherever your people work, and ensure that everyone feels seen and heard.
Microsoft’s Teams Rooms bridge the gap between in-person and remote attendees. Experience purpose-built calling and meeting room solutions that deliver a native experience with HD audio and video, on Teams-certified hardware from Microsoft and OEM partners.
Key outcomes
Key outcomes
Digital transformation
We help you to future-proof your organization’s technology infrastructure with AI- and cloud-enabled CX and EX.
Improved ROI
Connected, smart infrastructure and services with the resources and expertise to enable faster technology adoption.
Differentiate
Explore new revenue opportunities with proactive, tailored customer experiences supported by your digital, cloud-connected enterprise’s ability to implement innovations and deliver differentiated experiences.
Connected experience journeys
Whether on-premises, in the cloud or a hybrid environment, our innovative CX solutions help you enhance collaboration, value and loyalty for your customers, people and business in multiple architectures.
Build loyalty
Delivering an intuitive, streamlined experience when customers engage with your business – and a seamless employee experience – improves long-term success by helping you build customer loyalty and trust, while attracting and retaining talented individuals.
Data-driven insights
Get AI/ML-driven, proactive insights and notifications that support compliance and improve operations.
Improve productivity
Implement effective, secure work-from-anywhere solutions that empower your workforce and transform employee experience.
Business continuity
Keep critical applications and assets up and running to provide superior employee and customer experiences.
Success stories
Partners
Partners
Why NTT
Trusted
As an ideal partner by 75% of Fortune 100
7 billion
Customer engagements each year
34
Years of transformation and innovation experience
Reach
We partner with industry-leading vendors worldwide
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