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Overview

Deliver a connected customer experience

Experience the future of customer engagement with transformative services that elevate every interaction. Our Omnichannel Experience service delivers personalized, seamless journeys across all digital touchpoints, while our modern Contact Center solutions empower your business with agility and scalability. Together, they create a harmonious, customer-centric ecosystem that helps you meet — and exceed — dynamic customer expectations to drive loyalty and growth.

Contact Center

A modern contact center frees your organization to operate with an agile, scalable and consumption-based model. This enables you adopt the latest technology to respond to modern customer expectations. Our contact center development model and strategic partnerships with leading technology providers enable a connected experience, wherever your customers are.

Omnichannel Experience

Transform how you interact with your customers and make every connection on every channel personalized and memorable. Our Omnichannel Experience services help you create seamless integration across all platforms, from web and mobile apps to kiosks and IoT devices, to ensure highly contextualized digital experiences. By harnessing advanced analytics and AI-driven technologies, we enable you to tailor interactions and delight your customers across their entire journey.

2023 Global Customer Experience Report

AI, cloud and employee experience are reshaping CX. Our research with nearly 14,000 organizations in 25 countries shows how CX is being transformed, delivered and managed.

Read the report
Approach 

Our approach

We work with you to achieve the best outcomes from your contact center solution.

Increase customer focus

Enhance customer engagement and experience through omnichannel customer journey management, providing the contact-center channels your customers need.

Future-proofed CX

Cloud-deployed services enable the rapid trialing and rollout of the latest capabilities available, without costly upgrades.

Accelerate and innovate

Quickly meet changing business demands and customer needs with an end-to-end managed solution from one source, ensuring agility and scalability.

Value-driven services

Accelerate customer value while reducing costs by moving to a consumption-based CX solution and eliminating legacy equipment and maintenance.

Empower employees

Deliver smarter engagements and better outcomes by providing employees with the tools, processes and intelligent technology that enable consistently high-quality interactions.

Impact

Why NTT DATA

800+

clients managed with over 100K seats

10+

years delivering contact center-as-a-service (CCaaS)

7B

customer engagements enabled each year

24

years delivering expert insights with our Global CX Benchmarking Report
Case studies

Client stories

Discover how companies in various industries achieved their goals by partnering with NTT DATA.

Serving customers faster and more effectively through a single cloud-based Genesys contact center platform

Enabling critical services for people in need

Our partners

Adobe
Genesys logo
Microsoft
Salesforce
SAP

Related insights

Driving customer experience excellence with Genesys
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Beyond buzzwords - what really makes for great omnichannel customer experiences
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Omnichannel fulfillment in Asia-Pacific: the ins and outs
Collaboration and CX
Getting the most out of your cloud-CX adoption
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Collaboration and CX
Ramping up CX automation for a connected CX
CX automation blog
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We partner with organizations around the world to shape and achieve outcomes through intelligent technology solutions.

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