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- Careers
Overview
A compelling customer experience is simply good business
Customer satisfaction fosters loyalty, encourages repeat purchases and generates positive word-of-mouth. Accelerate your customer relationship management (CRM) implementation and enhance customer experience with our prebuilt products and accelerators. We provide strategic advisory and road mapping services to develop a 360 view of your customers and ensure seamless omnichannel interactions. With our knowledge of CRM applications, we can help you become a leader in your industry by changing how you market to and interact with customers, and transforming the experiences you provide for them.
We partner with you for the long term
We provide strategic guidance to uncover customer insights, optimize marketing automation, enhance sales efficiency and streamline processes to maximize value.
Our goal is to create a single view of your customers and make sure your current systems can support better customer experiences. We therefore evaluate your technology landscape to recommend the best-fit CRM solutions, then customize these for your organization.
Through ongoing support and managed services, we keep you ahead of industry trends and help refine customizations, optimize processes and integrate AI-driven solutions.
Services
Our services
NTT DATA helps you discover the full potential of CRM with expert solutions for sales, service, marketing, AI, automation and partner management.
Impact
Why NTT DATA
5K+
CRM experts
4.5K
successful CRM projects
Tools and platforms
Our tools and platforms
Grow your business and transform customer experiences with Salesforce cloud-based solutions.
Optimize your CRM landscape and boost the bottom line with Microsoft Dynamics.
Power your intelligent enterprise with SAP technology solutions.
Use this powerful platform and our expertise to create outstanding customer and employee experiences.
Implement cloud-based contact center solutions to transform and future-proof customer engagement.
Case studies
CX and CRM case studies
Discover how companies in various industries achieved their goals by partnering with NTT DATA.
Recognition
Industry recognition
Salesforce | 2024
NTT DATA wins Salesforce Partner Innovation Award in Manufacturing and Communication categories for implementation of Manufacturing Cloud at Embraer, and Data Cloud and Marketing Cloud at Vodafone España.
SAP | 2024
NTT DATA received four SAP® Pinnacle Awards 2024 and was a finalist in five categories.
ISG | 2024
NTT DATA named a Leader in ISG Provider Lens™ ServiceNow Ecosystem Partners for ServiceNow Consulting Services 2024.
Microsoft | 2024
NTT DATA wins Microsoft Partner of the Year Award for Portugal and was a finalist for Microsoft Top GSI.
Everest Group | 2024
NTT DATA named among the top five service providers delivering superior value in Everest Group’s Salesforce Pulse 2024.
Nelson Hall | 2024
NTT DATA is a Leader in NelsonHall’s NEAT Report for Salesforce Services 2024.
Partners
Our partners
Contact us
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