Chatbot lets Credit Agricole speak to their customers on their own terms

Together with Credit Agricole Bank Polska we created a secure chat-based service to streamline communication with their customers. When COVID-19 prevented their customers from visiting their branches, they needed to find a new way for them to get information. With many of their customers not comfortable with digital channels, the solution had to take the load off the contact center in a user-friendly manner. Working with us they implemented a chatbot that lets customers interact using natural language to access information on banking services. They now have the foundations for the next step on their omnichannel customer experience journey, while continuing to build strong customer relationships.