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Collaboration and CX
CX Advisory Services
Maintaining customer relevance in a complex and changing environment means adapting your business model to a value-based approach. Our CX Advisory Services offer expertise to help you deliver value through improved customer experiences (CX).
Overview
Maximize customer satisfaction through connected journeys
Through our CX consultancy services, we help you determine your CX strategy, design and delivery. We work across all touchpoints, from digital self-service and contact centers, through to frontline face-to-face and partial and fully-automated AI/robotic interaction. Our CX Advisory Services help enable an employee -and customer-centric business strategy, across the full customer experience lifecycle, through end-to-end management and support. This is delivered through our powerful and intelligent business and IT consulting engagement methodologies.
Key outcomes
Key outcomes
Business and technical strategy alignment
Understand how to engage employees and customers by adopting an experience-centric business strategy, supported by the required organizational capabilities.
Reduce cost and risk
With longstanding expertise in advisory services, we put you on the right path for effective EX.
Greater employee experience
Enabling clients to increase user adoption of new technology and deliver enhanced employee engagement in a smart workplace.
Risk-free planning
Security, risk mitigation, compliance and governance across multiple devices and all locations is a fundamental part of the planning we provide in our digital transformation services.
Accelerated CX transformation planning
Our contact center development model helps our clients develop a transformation blueprint, ensuring operations remain relevant and deliver value.
Success stories
Partners
Partners
Why NTT DATA
800+
Clients managed with over 100,000 seats
10+ years
Delivering contact center-as-a-service
7B
Customer engagements enabled each year
24 years
Delivering expert insights with our Global CX Benchmarking Report
Insights
Contact us
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