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Featured services
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Services
View all services and productsLeverage our capabilities to accelerate your business transformation.
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Services
Network Services
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Services
Cloud
Popular Products
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Cloud Architecture and Modernization
Discover how to achieve your business goals through cloud modernization practices, that deliver improved agility, reusability and scalability.
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Cloud Optimization
Discover how to maximize operational excellence, business continuity and financial sustainability through our cloud-advanced optimization services.
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Services
Consulting
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Services
Data and Artificial intelligence
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Client stories
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Services
Data Center Services
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Services
CX and Design
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Services
Application Services
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Services
Sustainability Services
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Services
Digital Workplace
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Services
Business Process Services
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Insights
Recent Insights
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The Future of Networking in 2025 and Beyond
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Using the cloud to cut costs needs the right approach
When organizations focus on transformation, a move to the cloud can deliver cost savings – but they often need expert advice to help them along their journey
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Make zero trust security work for your organization
Make zero trust security work for your organization across hybrid work environments.
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Discover how we accelerate your business transformation
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About us
CLIENT STORIES
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Liantis
Over time, Liantis – an established HR company in Belgium – had built up data islands and isolated solutions as part of their legacy system.
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Randstad
We ensured that Randstad’s migration to Genesys Cloud CX had no impact on availability, ensuring an exceptional user experience for clients and talent.
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CLIENT STORIES
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Liantis
Over time, Liantis – an established HR company in Belgium – had built up data islands and isolated solutions as part of their legacy system.
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Randstad
We ensured that Randstad’s migration to Genesys Cloud CX had no impact on availability, ensuring an exceptional user experience for clients and talent.
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CLIENT STORIES
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Liantis
Over time, Liantis – an established HR company in Belgium – had built up data islands and isolated solutions as part of their legacy system.
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Randstad
We ensured that Randstad’s migration to Genesys Cloud CX had no impact on availability, ensuring an exceptional user experience for clients and talent.
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- Careers
CX and Design
CX Advisory Services
Maintaining customer relevance in a complex and changing environment means adapting your business model to a value-based approach. Our CX Advisory Services offer expertise to help you deliver value through improved customer experiences (CX).
Overview
Maximize customer satisfaction through connected journeys
Through our CX consultancy services, we help you determine your CX strategy, design and delivery. We work across all touchpoints, from digital self-service and contact centers, through to frontline face-to-face and partial and fully-automated AI/robotic interaction. Our CX Advisory Services help enable an employee -and customer-centric business strategy, across the full customer experience lifecycle, through end-to-end management and support. This is delivered through our powerful and intelligent business and IT consulting engagement methodologies.
Key outcomes
Key outcomes
Business and technical strategy alignment
Understand how to engage employees and customers by adopting an experience-centric business strategy, supported by the required organizational capabilities.
Reduce cost and risk
With longstanding expertise in advisory services, we put you on the right path for effective EX.
Greater employee experience
Enabling clients to increase user adoption of new technology and deliver enhanced employee engagement in a smart workplace.
Risk-free planning
Security, risk mitigation, compliance and governance across multiple devices and all locations is a fundamental part of the planning we provide in our digital transformation services.
Accelerated CX transformation planning
Our contact center development model helps our clients develop a transformation blueprint, ensuring operations remain relevant and deliver value.
Success stories
Partners
Partners
Why NTT DATA
800+
Clients managed with over 100,000 seats
10+ years
Delivering contact center-as-a-service
7B
Customer engagements enabled each year
24 years
Delivering expert insights with our Global CX Benchmarking Report
Insights
Contact us
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