Managed EX Premium

Optimize your collaboration and communications investment

Managed EX Premium is designed to help you optimize your investment in collaboration and productivity technology. We take care of the day-to-day management and monitoring of your unified collaboration and communications platform, applications and tools, enabling your resources to focus on strategic business initiatives and growth.

Streamline deployments and drive operational efficiencies

Managed EX Premium delivers proactive estate management across multivendor applications and deployment models, including cloud, hybrid and on-premises environments. Drive operational efficiencies by streamlining your telco and workplace operations with a single industry-leading service provider and extend our Premium services to cover your unified communications devices – from personal endpoints to meeting rooms, SBCs and more – all within the our unified support framework, underpinned by advanced SLA-driven resolution to ensure that your teams remain connected and productive.

Deliver leading governance and performance

Accelerate modern workplace adoption while managing risk by offloading the compliance, security and SLA accountability of your collaboration and communications estate to us. Our global industry expertise and advanced delivery processes – including ITIL 3.0 framework and ISO 27001 governance – help ensure confidentiality, integrity and availability across your environment. Our Services Platform delivers data-driven governance, proactive monitoring and management analytics with built-in automation that removes risks and allows our certified technology experts to identify and resolve issues before they impact your end-users.

Support for Microsoft 365 Copilot

Leverage NTT DATA as your single point of contact and receive accelerated incident resolution with carriers and UC platform vendors from our expert L1, L2 and L3 engineers. We'll remotely support your IT teams with moves, adds, changes and deletes (MACDs), service requests and troubleshooting, triage, and escalation of incidents relating to Copilot for Microsoft Teams and Microsoft 365 Productivity.