Managed EX Essentials

Tailored service levels to suit your needs

We understand our clients have different needs and require various managed service levels, depending on their stage of digital workplace transition. To meet this need, we offer tiered service models, starting with Managed EX Essentials.

Supplement internal IT staff capabilities

Maintain control of your cloud UC environment while using NTT DATA as your single point of contact for troubleshooting, vendor escalations and service requests. Ensure security, governance and compliance with vendor notification monitoring and reporting dashboards. Our Microsoft Gold and Cisco Gold certified specialists provide accelerated incident resolution with voice carriers and platform vendors across your unified communications as a service (UCaaS) estate, helping to improve your business IT agility and scalability.

Support remote workers and enhance employee experience

Managed EX Essentials helps you provide employee workplace flexibility by implementing your future-of-work policies for hybrid, on-site and remote workers.
Our Services Portal delivers a unified suite of automated provisioning and management tools, allowing you to save time and effort on administrative tasks that impact your end-users. Maintain consistency during migrations across multivendor cloud platforms and applications.

Deliver streamlined desktop, voice and cloud solutions

Leverage our voice services expertise to connect your chosen cloud UC platform to the telephony world by adding NTT Cloud Voice Services. Cover your cloud workloads, including certified phone systems, and supported Microsoft and Cisco Webex Room devices, within our global unified support framework.

Support for Microsoft 365 Copilot

Leverage NTT DATA as your single point of contact and receive accelerated incident resolution with carriers and UC platform vendors from our expert L1, L2 and L3 engineers. We'll remotely support your IT teams with troubleshooting, triage and escalation of incidents relating to Copilot for Microsoft Teams.