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Overview

Streamline operations with future-ready support

Transform your business support processes with our digital transformation expertise. We blend traditional business process services (BPS) with advanced business process as a service (BPaaS) and cutting-edge technologies to guide your digital transition. We ensure your business not only adapts but excels in a changing environment, collaborating closely with you to deliver exceptional services that emphasize security, privacy, and compliance with regulations across industries.

Approach

Our approach

Revolutionize your traditional business processes by transforming them into sophisticated digital solutions.

Digital transformation

We facilitate your shift from conventional business processes to cutting-edge digital solutions, enhancing both performance and integration.

Scalable BPaaS solutions

Our BPaaS solutions offer adaptable, technology-driven support that evolves with your business requirements.

Technology-driven optimization

Optimize processes and improve decision-making capabilities through AI, automation and data analytics.

Advisory, consulting and strategy

We evaluate the current maturity of your business services and develop customized solutions that accelerate your digital transformation journey.

Services

Our services

Discover how our innovative, intelligent automation and GenAI solutions enhance the customer experience, cut costs and optimize administration services for increased business efficiency.

Document Management

Improve data accessibility with efficient services for document handling, including digital conversion, secure storage, information safeguards and easy retrieval.

Human Resources

Enhance workforce efficiency and satisfaction with a full spectrum of services covering talent acquisition, onboarding and payroll management.

Payment Processing

Refine your financial operations with our solutions for fast, secure transactions and streamlined billing and reconciliation, boosting efficiency and customer satisfaction.

Supply Chain Management

Cut costs and boost operational efficiency with our data-driven solutions for procurement, logistics and inventory management.

Finance and Accounting

Ensure financial accuracy and transparency in all aspects of finance and accounting processes, including budgeting, financial reporting and regulatory compliance.

Impact

Why NTT DATA

3K+

specialists and consultants

300+

specialists in analytics

~50%

cost reduction

1.1K+

bots in shared service functions
Client stories

Client stories

Read how companies in various industries achieved their goals by partnering with NTT DATA.

Ensuring competitiveness by modernizing operations

A stronger community, a more stable provider network

Revenue-cycle management streamlined for success

Recognition

Awards and recognition

NTT DATA has been recognized for its innovative use of technologies and solutions that help customers drive innovation.

Everest Group

Everest Group | 2024

Ranked 13th globally in the BPS top 50

Brandon Hall Group | 2023

Silver award for advancement in business automation

Why NTT DATA

Leverage our next-generation digital support services.

XLA, OKR and SLA management:
We oversee experience level agreements (XLAs), objectives and key results (OKRs) and service level agreements (SLAs) to meet established performance standards.

Sustainable process services:
We integrate ecofriendly practices with business operations for improved sustainability and efficiency.

Content development and training:
We craft customized training materials and programs to boost employee capabilities and organizational knowledge.

Business intelligence as a service (BIaaS):
We uncover and provide critical insights through advanced data analytics and business intelligence tools, enabling strategic, data-informed decisions.

Process intelligence services:
We use AI to automatically gather and analyze process data, offering insights on how to improve operational excellence, automation and productivity without interrupting workflows.

Customer experience (CX):
We improve customer interactions and satisfaction with tailored CX strategies and tools.

Business process automation:
We apply automation technologies to streamline operations and improve efficiency.

AI support services:
We support AI applications and machine learning models with high-quality data annotation, powered by sophisticated AI technologies.

Trust and safety:
We maintain secure, compliant operations with comprehensive trust and safety protocols.

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We’re here to help!

We partner with organizations around the world to shape and achieve outcomes through intelligent technology solutions.

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