Redefine customer service with digital solutions
Optimize operations, enhance efficiency and boost your business performance with our tailored customer service and interaction management solutions. We keep you at the forefront of industry trends, helping your business navigate and succeed in a dynamic marketplace by applying advanced technology and market-leading expertise. We provide exceptional customer support through ongoing innovation and superior service quality, enabling your team to focus on primary objectives. Partner with us for a progressive strategy for growth and improved customer interaction and service.
Our approach
We provide seamless, personalized customer experiences that are tailored to your business needs. Combining strategic consulting with advanced technology, we help you to enhance every customer touchpoint. By staying ahead of industry trends and anticipating future challenges, we help our clients achieve growth and operational excellence through forward-thinking solutions.
Our services
Leveraging sophisticated AI technologies, our customized services help you expand your customer base using efficient cross-sell and upsell tactics, while continually boosting responsiveness and satisfaction.
Why NTT DATA
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Our tools and platforms
ForeSight, our agent-assist tool, boosts satisfaction and compliance by 96%, improves annual agent retention to 97% and enhances sales by 122%. It reduces average handle time (AHT) by 90%, improves new-hire proficiency and increases quality assurance by 7%, driving overall program growth and efficiency.

Client stories
Read how companies in various industries achieved their goals by partnering with NTT DATA.
Awards and recognition
NTT DATA has been recognized for its innovative use of technologies and solutions that help clients drive innovation.

Everest Group | 2024
Ranked #13 in BPS Top 50
HFS Research | 2024
Received recognition for innovative approach to customer experience with AI in EMEAL

Contact Center World | 2023
Best Contact Center — Mega, Americas

Contact Center World | 2023
Best Customer Service — Mega, Americas
CallMiner Listen | 2023
Customer-Focused Partner of the Year
Our partners

