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Overview

Full-service management across your estate

Accelerate growth and focus on your core business initiatives by offloading the day-to-day management and operation of your unified communications and productivity estate.

Managed EX Premium delivers fully managed services across multivendor cloud and hybrid environments. Our services help you maximize the return on your investments by driving SLA-backed operational efficiencies. With proactive monitoring, reporting, built-in automation for simplified user management, and faster service provisioning, we help you reduce costs and increase agility.

2023 Global Employee Experience Trends Report

Explore the latest trends in EX that are shaping the workplace of tomorrow


NTT DATA and Microsoft 365 Copilot

NTT DATA is proud to be one of the first selected Microsoft partners bringing the power of next-generation AI to work. Our managed services are designed help you get the most out of Microsoft's Copilot capabilities and support your workforce in harnessing this powerful productivity tool.

Your teams collaborate more effectively when people can easily align and quickly catch up on anything they missed. With Copilot as your everyday AI companion, you can request real-time summaries and insights during calls and chats, draft notes, recap conversations, and highlight key points and actions – all of which make you more productive and able to deliver better business outcomes.

Read about Copilot

Managed services delivered by leading industry experts

Optimize your collaboration and communications investment

Managed EX Premium is designed to help you optimize your investment in collaboration and productivity technology. We take care of the day-to-day management and monitoring of your unified collaboration and communications platform, applications and tools, enabling your resources to focus on strategic business initiatives and growth.

 

Streamline deployments and drive operational efficiencies

Managed EX Premium delivers proactive estate management across multivendor applications and deployment models, including cloud, hybrid and on-premises environments. Drive operational efficiencies by streamlining your telco and workplace operations with a single industry-leading service provider and extend our Premium services to cover your unified communications devices – from personal endpoints to meeting rooms, SBCs and more – all within the our unified support framework, underpinned by advanced SLA-driven resolution to ensure that your teams remain connected and productive.

 

Deliver leading governance and performance

Accelerate modern workplace adoption while managing risk by offloading the compliance, security and SLA accountability of your collaboration and communications estate to us. Our global industry expertise and advanced delivery processes – including ITIL 3.0 framework and ISO 27001 governance – help ensure confidentiality, integrity and availability across your environment. Our Services Platform delivers data-driven governance, proactive monitoring and management analytics with built-in automation that removes risks and allows our certified technology experts to identify and resolve issues before they impact your end-users.

 

Support for Microsoft 365 Copilot

Leverage NTT DATA as your single point of contact and receive accelerated incident resolution with carriers and UC platform vendors from our expert L1, L2 and L3 engineers. We'll remotely support your IT teams with moves, adds, changes and deletes (MACDs), service requests and troubleshooting, triage, and escalation of incidents relating to Copilot for Microsoft Teams and Microsoft 365 Productivity.

Read the Managed EX Premium solution sheet
Key outcomes

Key outcomes

Increase operational efficiencies

Manage change, deliver strategic projects and ensure consistently high availability and performance for each user and device.

Deliver best-in-class governance

SLA-driven resolution ensures your teams remain connected and productive, with leading delivery processes including ITIL 3.0 framework and ISO 27001 governance.

Drive workforce productivity

Create meaningful employee experiences, accelerate teamwork and ensure secure and seamless collaboration across distributed teams.

Lead with insight

Make data-driven business decisions with real-time performance metrics and analytics across your estate, with monthly insights delivered by a dedicated account manager.

Managed EX Essentials

Partner with our technology specialists to support your cloud UC workloads and ensure that your teams remain connected and productive.
Discover Managed EX Essentials
Partners

Partners

Microsoft
Cisco
Poly logo
Oracle
Audiocodes logo
Ribbon logo
Crestron logo
Logitech

Why NTT DATA

Certified

ISO27001 Information Security Management & ITIL Service Management

1 million+

Cloud voice and Managed Services users with Microsoft and Cisco collaboration

3.8 million+

unified communications users supported across multiple technologies

3,500

Video endpoints and telepresence systems managed globally
Insights

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